Refund policy

1. When you can ask for a refund

You can ask for a refund within 14 days of your purchase. Tell us what went wrong; we will always try to fix a problem first if you would like us to.

2. Problems we always put right

• You were charged but did not receive the files you bought.
• You were charged more than once for the same order.
• You received a different product from the one you paid for.

In these cases we will fix the problem or refund you, whichever you prefer, at any time.

3. How to ask

Email support@theaicraze.com from the address you used at checkout, and include your Whop receipt number if you have it. Approved refunds go back to your original payment method through Whop. How long the money takes to appear depends on your bank.

4. After a refund

When a purchase is refunded, the licence to use the prompts in that product is withdrawn. You must stop using them and delete the files you received.

5. Please talk to us before disputing a charge

If you do not recognise a charge, remember that it may appear as Whop on your statement. Contact us first. We can usually resolve it faster than a bank dispute, and nothing in this policy takes away the rights you have with your card issuer or under the law where you live.

See also: Terms of sale · Privacy policy